Jewellery care

Use only warm soapy water and a soft toothbrush to clean your jewellery. Store your jewellery in its supplied box when not being worn. Remove jewellery when bathing, sleeping and exercising. Gemstones and diamonds must be treated with care, cleaned regularly and checked for damage. Do not drop your gemstone jewellery on hard surfaces, expose to undue force or extreme changes in temperature.

Pearl care

Do not drop your pearl jewellery on hard surfaces, submerge in water, wear with open woven clothing, spray with perfume or expose to cosmetics of any kind. Pearls should be cleaned with a damp soft cloth but never submerged in water or sprayed with cleaning products. A good rule of thumb is to put your pearl jewellery on last before leaving the house and remove it first thing when arriving home.

Design

The design process is based around experimentation and each piece can vary slightly from the one pictured at www.seb-brown.com. Slight variations in stone colours, overall shape, texture and finish may occur.

Quotations

Quotations via email, phone or in person are valid for 21 days from date of issue.

Gift vouchers

Gift vouchers are valid for use at www.seb-brown.com and in person at Seb Brown Pty Ltd. Gift vouchers are non-refundable, non-transferrable and do not expire.

Bespoke

All bespoke pieces are final sale. Each piece is individually hand made for you therefore returns, exchanges and/or alterations are not possible. By purchasing via www.seb-brown.com and/or paying a deposit or balance invoice you are agreeing to terms and conditions herein. A bespoke piece constitutes any piece which has been altered from an original style, ring size, stone selection, stone layout, finish or metal choice listed on www.seb-brown.com 

Deposits

For bespoke pieces, a minimum 50% non-refundable deposit is required to secure the order. The payment of the deposit is deemed as 'sign-off' on the piece(s), and no changes can be made after the deposit is paid. This includes but is not limited to metal type and finish, ring size, chain length, stone selection and/or stone placement.

Re-sizing

For incorrect client supplied sizes a minimum $100AUD fee is incurred for re-sizing. This excludes return shipping, duties and taxes. For incorrect ring sizes ascertained in person by staff at Seb Brown Pty Ltd, one (1) re-size will be completed free of charge. We reserve the right to refuse completing a ring re-size.

Seb Brown Pty Ltd must be notified with your intention to re-size within 14 days of delivery of jewellery. We cannot re-size more than 2-3 sizes from the original size. Certain ring styles cannot be re-sized. We cannot resize rings more than once. 

Repairs

We reserve the right to refuse a repair or re-size on a piece of Seb Brown jewellery which has been altered or adjusted in any way by another jeweller or a third party. This includes alterations to stones, ring size, chain length and/or surface finish. Free repairs (excluding postage, duties/taxes and handling fees) are offered on pieces deemed faulty due to poor craftsmanship. Seb Brown Pty Ltd can provide repairs within reason for a mutually agreed fee between Seb Brown Pty Ltd and the customer.

FAQ

What currency are the prices in?

Prices are listed in the local currency, please choose your country/currency in the dropdown menu for accurate pricing.

HOW DO I WORK OUT MY RING SIZE?

  • Make an appointment at Seb Brown Melbourne, Seb Brown Paris or contact us via office@seb-brown.com.
  • Purchase an adjustable ring sizer and we will post it to you.
  • Carefully measure the internal diameter of an existing ring which fits and send us the exact  measurement in mm's.
  • Visit a local jeweller and have them accurately size your finger or an existing ring.

WHERE'S MY ORDER?

Most of our jewellery pieces are hand-made to order, unless marked ‘ready to ship’. We require between 4-8 weeks for production. If we have your item in stock we will ship the same day or the following business day. Production times may vary due to fluctuations in material availability.


Does Seb Brown ship worldwide?

Yes. Please select the dropdown menu at checkout to confirm we ship to your country.

How much is shipping?

All orders are shipped free of charge with DHL express.

Can I customise a piece?

Yes. We offer a full bespoke consultation service via email office@seb-brown.com in our Melbourne shop, Paris office, or via Zoom – make an appointment.

Why has my ring discoloured?

Silver can react with acidity in the wearers skin. This can be caused by cosmetics, perspiration, medication or a high ph level. We can clean your jewellery free of charge in our Melbourne shop.

Gold is hypoallergenic and generally does not tarnish, however can discolour if stored next to other metals or left unworn for long periods.

Are Seb Brown diamonds ethically sourced?

We source the majority of our diamonds from a reputable diamond dealer in Melbourne, Australia. Our diamond supplier is a signatory of the Kimberly Process, ensuring rough diamonds are conflict-free. Most of our diamonds are supplied with a GIA/AUSCERT certification.

Can I supply heirloom gemstones for a piece?

Yes, however we will need to physically asses, inspect under magnification and measure your stones to ascertain their viability for re-use. In certain cases we can also remove these from existing jewellery.

Can I supply existing metal for a piece?

We are unable to re-use supplied metals.

Is Seb Brown jewellery sustainable?

  • 100% of our gold and silver pieces are made from recycled refined metals.
  • We use the highest quality gemstones, pearls and diamonds available.
  • Each piece is hand-made to order in our Melbourne workshop by trained artisans, who are paid above the award rate.
  • We are a design led studio which celebrates experimentation and innovation.
  • We generate almost no waste and recycle all metal offcuts.
  • We make to order, and almost never mark down our products.
  • We plant a tree for every online order placed on our web shop.