Shipping policy
Shipping and returns
All orders are shipped free of charge with DHL express. All care is taken to dispatch each piece in perfect condition in a complimentary jewellery box. Seb Brown Pty Ltd is not responsible for items lost, stolen or damaged in the post.
Items marked ‘ready to ship’ or items in stock will be shipped the same day or the following business day.
All ‘made to order’ pieces are individually hand made to order and can require 4-8 weeks to produce.
Duties and taxes
The prices listed on www.seb-brown.com are calculated based on the customers country, please select your country/currency to ascertain accurate pricing, duties and taxes.
Domestic duties and taxes
Seb Brown Pty Ltd is an Australian company so customers pay federal sales tax and GST on items, as the pieces are not being exported, there is no additional duties or taxes required to be paid on delivery.
Export duties and taxes
Seb Brown Pty Ltd ships to 37 countries with duties and taxes paid (DDP). If applicable, this means Seb Brown Pty Ltd is responsible for duties and taxes and the amount paid at checkout is the final price. Duties and taxes vary from country to country, please contact the customs office in your country of delivery for more information. Upon delivery the customer will not be required to pay any additional duties or taxes to release the shipment. This applies to products purchased via www.seb-brown.com and via Seb Brown Pty Ltd.
Exchanges
If you are unhappy with your item it can be exchanged free of charge (excluding any additional charges) for another item or a credit note. The piece must be returned to Seb Brown Pty Ltd within 14 days of original purchase. Returned pieces must be in original condition, unworn and unwashed, with a purchase receipt and original packaging. Please return pieces in their original packaging or a sturdy box. Do not send jewellery to us in an envelope, this violates our return/repair policy and will be returned to sender at their expense.
Chains and necklace purchases are final sale. No exchange can be made on chain length.
Seb Brown Pty Ltd is not responsible for taxes, duties, levies or any charges on incoming parcels for exchange, return or repair. This is the sole responsibility of the sender.
Refunds
A refund will be given as a last resort if the piece received is faulty. We cannot offer refunds for items lost, stolen or damaged during shipping or for change of mind. Refunds are only possible within 30 days of original purchase.
Manufacturing faults do not include:
- Broken, snapped or damaged chains, earring fastenings and/or clasps
- Chipped, cracked, lost or broken gemstones, diamonds and/or pearls
- Bent, snapped or misshapen rings
- Stone or metal abrasion
- Oxidisation or discolouration of metals
Sale items
Each sale item is sold 'as is' and we are not responsible for any faults, damages or incorrect sizing. We reserve the right to refund sale items at our sole discretion. Sale items are not eligible for return, re-size or exchange and are final sale.
Order cancellation
Written notification of your intention to cancel your order must be received by us within 12 hours of placing your order. This includes payment of invoice deposit, balance, online sale or personal order. If production has commenced we cannot cancel your order and you will forfeit your deposit.
Forfeited orders
Confirmed orders with unpaid balances will be forfeited 12 months after receiving notification of completion from Seb Brown Pty Ltd. After this time the piece(s) will become the property of Seb Brown Pty Ltd unless otherwise agreed upon in writing. The non-refundable deposit amount will also be forfeited.
Stockist terms
These terms are relevant to www.seb-brown.com, Seb Brown Pty Ltd and any orders placed in person or via email and do not relate to any pieces sold at our network of stockists or third party resellers.